Warranty

Simplifi, Simplifi Cloud and its subsidiaries provide cutting edge technology via Hardware and Software solutions. The Software solutions are protected by our Service Level Agreement which can be found at www.simplifirouter.com/service-level-agreement.

Our Hardware solutions are protected by our Manufacturer warranty terms found below. If your equipment is malfunctioning, and you meet the below criteria, we will be happy to process a RMA claim.

For more information, please follow – https://simplifirouter.com/support for more details related to technical troubles which could be perceived as a non-working device.

Warranty Terms:

  • Length – Valid one year from date of purchase
  • Extended Warranties are offered and proof of purchase would be necessary
  • Coverage is valid only in the United States
  • All claims must be reported within 60 days of the event

Warranty Coverage:

  • Coverage applies to Simplifi “Hardware” device only, not to other connected devices powered through or with Simplifi
  • Coverage covers the replacement of the Simplifi device provided it meets our minimum requirements

Warranty Minimum Requirements

  • Device was not exposed to extreme temperature (hot or cold)
  • Device was not exposed to excessive moisture and/or excessive condensation found within certain climates or outdoor conditions
  • Device remains in tact in one piece and is has not been dropped or other physical damage either by person, animal or act of God
  • Device is or was in normal working condition upon receipt
  • Device was known to work in your area and within your Cellular Carrier at time of purchase
  • Refer to www.simplifirouter.com/cellularservice for more info
  • Device was purchased or provided by a known distributor, provider or other channel

Process for claim
Send a email to RMA@simplifirouter.com with the following information:

  • IMEI number found on the back label of the device
  • Where you purchase or obtained device
  • Estimate last known working date
  • Issue or details around when your device stopped working – if known
  • Name and contact info including phone number to be contacted by support tech if applicable

For more information, please follow – https://simplifirouter.com/support for more details related to technical troubles which could be perceived as a non-working device.

Updated: May 23, 2018

Simplifi
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US Patent Nos. 8676254, 9402326, 9485116 with other US and international patents pending